Policies

Privacy Policy
KosherWineWarehouse.com uses a server with the latest encryption technology to protect all account and credit card information. We do not rent, sell or distribute your name, address, email address, credit card, or other personal information. Account information is used strictly for conducting business with you.

Purchases and Special Pricing
We reserve the right to limit quantities on all items at our discretion.

Packaging and Gifts
KosherWineWarehouse.com provides memorable gifts for colleagues, friends, and family. As a gift, our orders are shipped without any purchase information, such as receipts or invoices. Wines are packed in specially designed and certified bottle shippers that cushion each bottle and protect them from damage during shipping.

Bottle Guarantee
All of our wines are stored in a climate-controlled environment and we take great care in checking the condition of the wine we purchase. If you receive a bottle that is spoiled, leaking, or otherwise damaged, we will offer a replacement or credit for the price at our discretion. If you do receive a spoiled bottle, please save the full bottle until you have contacted customer service because we will need it returned to our location. We must be notified within 30 days from the time you receive your wine of any spoilage.

All wines over 10 years old unless otherwise noted are at the buyer’s risk. We reserve the right to correct price errors by canceling orders

Shipping
—Delivery
All packages are shipped via Fedex. State laws prohibit wine shipments to Texas, Massachusetts, New Hampshire as well as some other states, we will let you know if your order is affected. Most “in stock” Ground packages are shipped out within 48 hours, although during holidays or busy seasons we reserve the right to extend shipping times. All “in stock” express packages are shipped out the following business day unless the customer has requested otherwise. Shipping times are listed in business days: weekends and holidays do not count towards shipping time. For normal Ground shipments, allow 3-6 business days to receive your order after it has been processed. When your order is shipped, an email with the tracking numbers is sent automatically to the email address on your account. Once your order is given to Fedex the package becomes your property and you are responsible for contacting Fedex for service requests or delivery instructions.

If delivery is required before a certain date, please note this in the customer comments section of the order or contact us to see if we are able to accommodate. We do not ship packages outside of the United States, to FPO/APO addresses, or P.O. Boxes.

—Signature Required
Please be aware that Fedex Ground (usually for commercial addresses) delivers Monday through Friday during normal business hours, Fedex Home delivers Tuesday through Saturday up until 7 P.M. All packages with products containing alcohol require an adult 21 or over with a valid government-issued ID to sign for the package. This need not be the addressee of the package: anyone over 21, such as a leasing office agent, doorman, or neighbor can receive the package. If you think this might be a problem, we strongly encourage you to use a work address for shipping or to a Fedex office in your neighborhood so it can picked up at your convenience. Fedex will make up to 3 delivery attempts, after which the package will be returned to us. Packages returned to our location due to failure to obtain an adult signature require an additional shipping charge for re-shipment.

—Weather Conditions
Wine can be damaged by temperature extremes. It is your responsibility to advise us what temperatures are in your area. We reserve the right to hold your shipment during extreme weather conditions. During the hottest or coldest parts of the year, it is common for us to delay shipments until the beginning of the week to prevent packages being stored over the weekend in Fedex facilities. Please be aware, however, that we cannot be held responsible if you request shipment and the wines travel in a climate outside an acceptable temperature range.

Vintages/Out of Stock
All wines listed are subject to availability. An order may be processed before the vintage can be changed or an out of stock situation can be noted. Please be advised that vintage changes and out of stock situations are subject to change without notice. We reserve the right to make appropriate vintage substitutions when necessary. You may request we notify you before making any vintage substitution by writing “Do Not Sub” in the customer comments section on the order page. We will then contact you if necessary.

Order Cancellation
Please be sure to look over your order confirmation and notify us of any changes or cancellations immediately. Orders may be packaged and shipped as early as 2 hours after an order has been received. Once an order has been packed for shipping, we cannot guarantee a cancellation without restocking fees applying.

Return Policy
We will accept a return of any wine that we are legally permitted to as long as the bottle is unopened. You will be charged a restocking fee of 15% of the returned merchandise. Shipping charges are not refundable.

Legal Notice
ALL ALCOHOL PRODUCTS ARE SOLD IN PENNSYLVANIA AND TITLE PASSES TO THE BUYER IN PENNSYLVANIA. We make no representation to the legal rights of anyone to ship or import alcoholic beverages into any state outside of Pennsylvania.The buyer is solely responsible for shipment of wines. By placing this order with your credit card, check, or cash, you authorize us to act on your behalf in processing and shipping this order, including engaging in a common carrier to deliver your order. Under the terms of sale, the common carrier is acting as your agent. WINES MAY BE SOLD AND DELIVERED ONLY TO PERSONS WHO ARE AT LEAST 21 YEARS OLD AND THE PERSON TO WHOM DELIVERY WILL BE MADE IS AT LEAST 21 YEARS OLD. When your alcoholic beverages are delivered the person receiving delivery will be required to show identification proving that he or she is at least 21 years old. Due to our policy of not shipping alcohol to minors, please be advised that WE RESERVE THE RIGHT TO REFUSE ORDERS FOR ANY REASON WITHOUT EXPLANATION. Thank you for your understanding.

Disclaimer
If any communication from this website is not in conformity with any jurisdiction rules and regulations governing solicitation, advertising, shipping and/or transacting business in such jurisdiction, then such communication and any offers made herein in connection therewith, shall be void to the extent prohibited by law.

Because packaging frequently changes all images are for display purposes only and may not represent the actual product you receive. All information about the wine i.e. alcohol content etc is approximate.